Postbox Solutions Ltd are dedicated to providing total satisfaction with all the products we supply. If you have any suggestions or comments please email us at: feedback@postboxsolutions.co.uk
Payment
We accept all major credit cards and cheques (cheques must usually be cleared before goods are dispatched). Orders may be placed via our on-line catalogue, by fax or by telephone. VAT is charged at the standard national rate where applicable. All cheques should be made payable to "Postbox Solutions Ltd"
Delivery
Stock items will normally be delivered within 3 working days, ex-stock products may take a little longer, please contact us for a more precise delivery time.
If any items are out of stock (we endeavour to highlight these in the online catalogue) we will notify you as soon as possible and give an estimated time of delivery. A valid signature from your household or business will be required by a person 18 years or older. You will then become the owner of the items and Postbox Solutions Ltd will no longer be liable for their loss or destruction.
Postage & Packaging
We make a competitive delivery charge directly relating to our shipping costs. Where possible, we will suggest alternative (more economic) arrangements for larger orders.
Guarantee
Your goods are covered by the manufacturers guarantee and should reach you in perfect condition, if however they are not please contact us with the details.
Product Detail
Many of our products carry additional technical details, if you require any specific information about one of our products please let us know. Where applicable we will carry out a site survey to best evaluate your requirements.
Returns Policy
At Postbox Solutions we guarantee to send you the best products possible and will inspect everything carefully before it leaves us to make sure it's in tip top condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, please contact Customer Services: Please either phone on 0844 561 6726 between 10 and 4, Monday to Friday, or email customerservices@postboxsolutions.co.uk otherwise write to:
Postbox Solutions Ltd
Malting Barn
Malting Lane
Dagnall
Herts.
HP4 1QY
Incorrect Goods
If we sent you something you hadn't ordered and which was not a substitute item, return it within 28 working days unused and in its original packaging and you will not be charged.
Damaged in Transit
If your purchase is damaged in transit you can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.
Damaged or Defective Goods
Damaged or Defective Goods
If you receive a product that is defective, you can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging. If the product is covered by a manufacturer's warranty, please contact the manufacturer directly.
Cancellation
You can return anything you're not happy with within 7 days of receiving it provided it's not something you've tried out and not liked! The analogy would be buying a dress, wearing it for a party and then deciding you no longer want it!
To cancel an order, please drop us an e-mail at customerservices@postboxsolutions.co.uk with details of the order you are cancelling. We will not pay the costs of returning an item to us.
Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.
To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation.
If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.
Privacy Statement
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Information about you will only be collected for two reasons: firstly, to process your order and second, to provide you with the best possible service. Postbox Solutions Ltd will not disclose customer's details to any other third party.
We will not e-mail you in the future unless you have given us your consent and will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
Your name, address, phone number, email address & credit/debit card details.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions or comments about privacy, you should contact us at feedback@postboxsolutions.co.uk
Copyrights
All brand names, product names, titles and copyrights used in this site are trademarks, trade names or copyrights of their respective holders. We give no permission in respect of the use of any such brand names, product names, titles or copyrights and such use may constitute an infringement of the holder's rights.
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